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Whilst we take care of our customers as we would our own family moves, the process of relocating furnishings and belongings can be complex.
We're only human, and sometimes, although rarely, things happen. In almost all cases, breakage does not occur.
But if your belongongs are valuable and irreplaceable, then we strongly urge you to consider safeguarding your move with insurance.
On the 10th of March 2004 the "Financial Services Reform Act" came into effect. Under this act, it is against the law for anyone, other than an Australian Financial Services Licensee, to advise, sell or arrange insurance on someone else's behalf.
Only the owner of the goods can insure their goods against accidental damage.
Under the Trades Practices Act, sections 68 & 74,
a courier or carrier has no implied duty of care of goods in their custody
and control and therefore cannot be held liable for any accidental damage.
You can apply for Household/Office Removals Insurance with your current home & contents insurer or through Associated Marine Insurance by calling 1800 606 884.